Terms & conditions

1. Terms and Conditions: These are the terms and conditions of our agreement which apply to all purchases of products by you from Santé Franglais (UK) Ltd. via our Aloeride® websites and you should read them carefully. Terms may alter if necessary and therefore you should check them before you make a new purchase.

2. Order: You can submit an order for products to our Aloeride® websites by completing the details required on the order summary page and clicking the confirm order button. Prices can be reflected in UK£ Sterling, US$ Dollars or EU€ Euros. For orders made from the United Kingdom or the European Union 17.5% VAT is added; all other orders are VAT free. All orders will be subject to a postage and packing charge. We are under no obligation to accept your order, but would normally do so where the product is available. The order reflects pricing at the time of purchase the payment of which, via Paypal or your credit card/ debit card, will be approved by your credit card/debit card company.

3. Remittance Terms: When using a credit card/debit card not issued within the United Kingdom (purchases in GBP), North America (purchases in USD) or Europe (purchases in EUR), your card issuer will charge your card in your own currency which will be converted at your card issuer's rate at the time of processing with them.

4. Acceptance of order: We will notify you of our acceptance of your order by email shortly after we receive it and the completion of the contract between you and Santé Franglais (UK) Ltd. will take place on despatch to you of the products ordered, unless you are notified that we do not accept your order. It is important that you provide an accurate and valid email address in order that we are able to contact you and so that we are able to accept your order. If your order is not accepted for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), your order will be cancelled and we will email you to advise you of the changes. You will then need to resubmit your order. Only Paypal, credit and debit cards are acceptable as payment for orders via our websites.

5. Product promotion duration: any product displayed at a special promotional price on the websites will have the offer closing date clearly displayed. The closing date must be taken as finite and will be valid for all order placements accepted prior to midnight (Greenwich Mean Time) on the offer closing date displayed. Santé Franglais (UK) Ltd. has the right to shorten or extend the offer without prior notification.

6. Delivery: We make every effort to despatch within 48 working hours of order placement. Unless we state otherwise, i.e. the product is out of stock, we ensure that your products are delivered within 28 days from acceptance, subject to conditions outside of our control, in the UK. However, we endeavour to deliver your order within seven working days. Orders delivered outside of the UK will be delivered as soon as possible, however we cannot guarantee a specific time, due to external regulations and procedures of non UK authorities. You are given two methods of delivery, (International) Royal Mail or Courier and both require a signature upon receipt. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. Overseas deliveries must be signed for and you will be responsible for the products as soon as they are delivered. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored.

7. Payment: We will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know by e-mail. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your Paypal or credit card/ debit card account.

8. Credit Card Security: Our on-line transactions are processed on our behalf by Netbanx, UK's leading developer and provider of debit and credit card payment processing systems and services. We have chosen Netbanx so that you (and us) can be confident when making secure payments on-line. Netbanx security is provided using the SSL (Secure Sockets Layer) protocol. SSL is the industry-standard method for protecting web communications. When your credit card order is sent for validation and fulfilment, it is encrypted and safe from interception by a third party. Of equal importance is the security which surrounds the payment system. By making use of Netbanx we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email. We never store any of your payment details.

9. Returns: You have the right to return goods for replacement if damaged, or cancel the order within 7 working days of receipt if you have changed your mind. In these cases please return the full content in original packaging unopened with a note showing your full details, e-mail address, order number, copy of invoice and the reason for return. Once the package is returned, a full refund will be issued, less postage and packing charge. Complies with EU Distance Selling Directive which can be found at http:/www.hmso.gov.uk//si2000/20002334.htm

10. Warranties: The products which are sold via the Aloeride® websites have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom. The majority of products will be covered by a best before date detailed on the packaging, this date relates to the product's shelf life from the date of manufacture. The best before date does not relate to the shelf life of the product once opened.

11. Guarantee: This applies to Aloeride® only. Independent tests prove that Aloeride® is far superior to other aloe vera products. In fact so confident are we of Aloeride®'s efficacy compared to other aloe vera products you may have tried, that we are prepared to offer a money back guarantee. If, after a full 3 months use at the appropriate* dosage, you have genuinely not noticed a difference in your symptoms or well-being and wish to make a claim, just return all original packaging and invoices with your claim and comments and we will refund you. *this depends upon your state of health - please ask us for a personal assessment through the <a href=/acatalog/contact_us.php> Contact Us form </a> on our websites.

12. Emails: All emails to you will be forwarded to the address you specify to us. It is important that you provide an accurate and valid email address otherwise we will be unable to accept your order. You must also ensure that if this address changes between submitting your order and delivery of the products by us to you, you advise us of the new address. We will not be responsible for failure to perform under this agreement where such failure is attributable to a change of address.

13. Complaints: If you have any complaints or comments about our websites or any of the products or services supplied or provided to you, please contact us via our Contact Us form or write to us at Santé Franglais (UK) Ltd., 75 Burnmill Road, Market Harborough, LE16 7JG, England or phone +44 (0)1858 464550 (Monday to Friday 09:00 to 17:00 hrs GMT).

14. Descriptions: To the best of our knowledge, the product descriptions on the site are accurate and up-to-date, but we are continually working to improve our products and so specifications or design changes may be made from time to time which have not been reflected on the site. We include images of products on our site to help you with your selection. However, slight variations, for example, in graphics, colour, or product size should be expected. All measurements and weights are approximate.

15. General: We will not be liable to you for any breach of our agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, industrial action, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights. If we choose not to enforce a right under our agreement, that decision will not prevent us from enforcing other rights, or the same right on a later occasion. Our agreement will be governed by English law and any disputes will be resolved exclusively by English Courts.

16. Customs Policy: Each country has its own Customs Policies. We try to keep up to date with these, but can not know every policy in every country. We recommend that you check with the Customs Authority in your own country to see that the goods you order will not be blocked by Customs. We describe the goods we are sending you on the Customs Declaration, which we stick on to the package for Customs to see. Where we know of Customs restrictions, we will notify you, and cancel your order. Some countries charge an Import Duty on goods going through customs. It is up to you to find out about these policies for your country, and to pay any extra duties imposed.

17. Privacy: As with all shopping websites, we collect personal information from you when you shop online at any of the Aloeride® websites. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process and confirm your order, inform you of any delays or problems.
The information we collect is:
·         Your name - so we know what to call you
·         Email address - so we can email you order confirmations, delivery delays, offers etcetera
·         Delivery address - an obvious one
·         Telephone number - we’ll only call if we have a delivery problem
·         Credit card details - we only ask for these when you place an order through Netbanx secure payment gateway. The information is not stored after use.
We use the latest secure server technology to ensure this information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms. All orders are then processed on computers that are not connected to the Internet.

Data protection

Santé Franglais (UK) Ltd. is a registered data user under the Data Protection Act. We will never pass on your details on to a third party for marketing purposes. If you have questions about your personal data or our privacy policy, please contact us at info <Actinic:Variable Name = 'at'/> aloeride <Actinic:Variable Name = 'dot'/> eu

Cookies

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, delivery address, past orders etcetera.
Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The Aloeride® websites use cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.
Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etcetera. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

18. Trading Name: Aloeride® and Santé Franglais™ both are trademarked names registered to Han van de Braak. For more details about us, you may wish to read about us under the About Us section located at the foot of every screen within the website.

19. Disclaimer: Information on Santé Franglais (UK) Ltd.'s Aloeride® websites ("the website") is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other healthcare professional or any information contained on or in any product label or packaging. You should never disregard or delay any medical attention or advice because of something that you have read on the website or use it as a substitute for a consultation or visit with your physician or other health care professional. Information provided on the website and the use of any products or services advertised on the website by you does not create a doctor-patient relationship between you and any of the physicians or other healthcare professionals affiliated with Santé Franglais (UK) Ltd. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or adopting any treatment for a health problem. Any use of or reliance that you may place on the website is solely at your own risk and Santé Franglais (UK) Ltd. shall not be responsible or liable to you for any loss or damage that may have been caused, directly or indirectly. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

20. Company info: Santé Franglais (UK) Ltd. is registered in England & Wales, Companies House registration number 4267849. Our registered office is Hammond House, 75 Burnmill Road, Market Harborough, LE16 7JG, England. Our registered VAT number is GB806686210. Santé Franglais is the merchant name that appears on credit card transactions advice slips. Aloeride® is the registered trademark of our own product after which our websites are named.
Santé Franglais (UK) Ltd.’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Santé Franglais (UK) Ltd. to the customer. Santé Franglais (UK) Ltd. shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Santé Franglais (UK) Ltd. cannot accept any liability for a failure to comply with specific instructions stated in the Aloeride® websites. Customers' statutory rights are not affected by this statement.
Santé Franglais (UK) Ltd. makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations than the United Kingdom, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.